Please read the terms and conditions carefully before using shop.peakperformance-leuven.be (the "Website"). By using and shopping on our Website, you agree to accept the terms and conditions described below. As the terms and conditions may be updated from time to time (for example to reflect changes in technology, our business model, our system's capabilities or relevant laws and regulatory requirements), we recommend that you check this page regularly to take notice of any changes we may have made in the terms and conditions.
The online store is open 24 hours a day. However, the store can be closed due to maintenance.
In order to shop at the Website you must be at least 18 years of age. If you have not yet turned 18 years of age, you must also have the legal right to enter into the agreement.
You have the right to inform us of your withdrawal of the purchase, without penalty and without justification, within 14 days as of the day following the delivery of the product, see below.
Your national legal guarantee of conformity for goods applies to this purchase.
At the moment we can only fulfil your order if the delivery address is a home or office address in one of the countries listed under "We ship to". Therefore, our site is only intended to be used by persons resident in those listed countries. We do not ship to P.O. boxes.
We may decline an offer or cancel a purchase in any of the following situations, without being liable for any damages or costs. We will notify you by email in advance of any such action, to try and resolve the issue and will return any applicable payments made to us without deduction:
By placing an order on our Website, you are making an offer to us to purchase the products you have selected on these terms and conditions. We may or may not accept your offer at our discretion.
We can only accept offers that are made through our Website. We cannot accept orders made by e-mail, letters, phone or fax.
The moment you successfully execute your payment, you are bound by your offer. However, please see "Returns, Withdrawals and Complaints" below.
If you made an error when placing your order, please contact our Customer Service Team (via our contact form) who will be happy to assist you. However, please always make sure to review your offer before placing it. Before submitting, you have the possibility yourself to edit any information you have entered, such as the shipping or billing address or credit card information, or change or delete items in your shopping basket.
The language of the contract is English.
We store all contracts made, including your offer and the order confirmation, and we recommend that you file these too, as subsequently the documents will not be accessible. However, please see "Track your order and view history".
In order to protect our customers and maintain the security of shopping online, we may run verification checks on the data you submit when you place an offer. These checks may include address and payment verification and screening your offer to prevent fraud.
We accept the following payment methods:
Please note that we cannot accept any payment methods not specified above. If you try to pay by any other methods, we will not be liable for your loss of payment or any other damages caused by your action.
All prices on products, shipping charges and other services include value added tax (VAT).
The shipping charge is added per order. We will always inform you of the total price, including all taxes, VAT and other costs such as fees and possible delivery costs, before you place your order.
The prices displayed on the Website are those that apply at the time of purchase. The prices may be subject to change without notice, but changes will not affect orders which we have accepted. We endeavor to avoid information errors, but please note that pricing errors, spelling errors and other errors or mistakes can occur from time to time. We will verify prices as part of our confirmation procedures. If the correct price is less than our stated price, the lesser amount will be charged to you. If the correct price is higher than the price stated on our Website, we will attempt to contact you. If we are unable to contact you, we will reject your offer and notify you by e-mail.
All displayed prices are quoted in Euro (EUR).
Your payment is handled by a professionally certified payment service provider.
We currently ship to the following countries: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France (no overseas territories), Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxemburg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom
Orders will be delivered Monday through Friday to the shipping address submitted when you placed your order. Please note that we only ship to home or office addresses - not to P.O. boxes.
If your order consists of several items we reserve the right to split the delivery. This can happen if certain items are delayed or unavailable at the time of ordering. In the event of split delivery, you will be notified by an advice note which is included in the first delivery. You will not be charged for any additional shipping costs.
Please note that your bear the risk for the products you have ordered when the delivery is completed. If the packaging appears to be damaged, please do not accept the shipment.
Without prejudice to your statutory rights and remedies, you have the responsibility of inspecting your products for any faults and, in the event, giving us notice of any complaints. In the case of defective products or inconformity with your order, you will have the choice of returning the defective product and we will refund you the purchase price when our Customer Service Team has handled your return. You also have the right to keep the defective product and ask for a reduction of the price.
Your ordered products will be delivered from Monday through Friday, and the exact delivery time depends on the country of delivery.
An order that has been submitted on a Belgian public holiday or non-working day will be processed the next working day following the public holiday.
When you have an account at the Website you can track your orders by signing in and going to “My orders”. There you can view your past orders or view the status of your current order.
If you are consumer (i.e. a private individual and not purchasing products on behalf of a business), you may withdraw your order at any time within 14 days.
The withdrawal period commences at receipt of the product and expires 14 days later. In case of split deliveries, the withdrawal period expires 14 days after receipt of the last product.
Before the expiry of the withdrawal period, you must inform us via the contact form on the Website : http://shop.peakperformance-leuven.be/index.php?controller=contact
In addition, you must return or give back the product to us within a reasonable time from sending the notice, in any case no later than 14 days from the day on which we were informed about your decision to withdraw from the purchase.
You can also exercise your right of withdrawal if, before the expiry of the 14-day period, you hand over the product to the postal services or another operator who has taken on the task of forwarding the product to us, even if you have not given prior notice to our Customer Service.
You may also exercise your right of withdrawal by abstaining from receiving the product or by abstaining from collecting it at the post office etc.
If you use your right to withdraw, we will reimburse you the purchase price but NOT the shipping costs and NOT the return costs.
Repayment will be made soon after we received the return shipment and verified the condition of the returned goods. As we receive the return shipment. You will be reimbursed via bank transfer so please include in your notice of withdrawal your bank account details such as your IBAN and BIC number.
You are only liable for any diminished value of the product resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the product.
When we ship your products, we do our best to make sure that the products are top quality and in perfect condition. In the case of defective products or inconformity with your order, you will have the choice of returning the defective product and we will refund you the purchase price when our Customer Service Team has handled your return. You may also choose to keep the product and ask for a price reduction. Please note that products that are damaged as a result of wear and tear are not considered to be faulty.
The claim shall be made at latest within 14 days of the delivery. Any notice given within that period is deemed a timely notice.
Please note that any such claim requires that you have not used the products inappropriately and that the product is not defective due to your conduct.
Do you have any questions, comments or complains related to your purchase please contact our Customer Service Team. For your own convenience visit the Contact Us page and submit your query.
Peak Performance Leuven is the online store for the Peak Performance Leuven General Store.
Peak Performance Leuven General Store
Tel +32 16 22 37 54
www.peakperformance-leuven.be and shop.peakperformance-leuven.be
Company No: BE0881596178
We endeavor to have all offered items in stock. In the event that ordered items are out of stock, we reserve the right not to accept your offer. You will be informed by e-mail.
The prices and offers displayed on the Website are valid at the time they occur, unless other specific terms are stated on the Website. Pricing errors, spelling errors and other errors or mistakes can occur. We will verify prices as part of our confirmation procedures. If the correct price is less than our stated price, the lesser amount will be charged to you. If the correct price is higher than the price stated on the Website, we will attempt to contact you. If we are unable to contact you, we will reject your offer and notify you by e-mail.
We are only liable for damages when such damages result from our breach of contractual obligations towards you, or in the event our liability follows from applicable statutory law.
If any activities on the Website have caused you damage, we shall only be liable for damage to the Peak Performance products, reasonable and verifiable costs incurred by you to find out the cause and amount of damages as a result of our breach of contract or liability under applicable statutory law; and reasonable and verifiable cost to prevent and diminish such damages.
We shall not be liable for any damages incurred by a third party resulting from use of our products. Neither shall we be liable for your improper use of any of our products. To the fullest extent permitted by law, we shall not be liable for any damages resulting from incorrect information on the Website.
The limitations mentioned above shall not apply in the event you suffer damages resulting from our gross negligence or willful misconduct.
We guard and respect our customers’ personal data and safety, although we cannot totally guarantee the security of information and payments transmitted online. To the fullest extent permitted by law, we shall not be liable for damages suffered as a result of the use of electronic means of interactions, such as, but not limited to, damages resulting from errors or delays in delivery of communication, interception or manipulation by third parties or by computer programs and transmission of viruses.
We make a great effort to avoid errors on the Website, but information, text, images, graphics, video and audio clips and other website services may temporarily contain errors, be incomplete or incorrect. In such events - to the fullest extent permitted by law - we cannot be held liable for damages resulting hereof, unless such damage is the result of our gross negligence or willful misconduct.
We shall not be liable for any use of or any content of internet sites that this Website provides links to. Neither shall we be liable for use or content of any websites from which are linked to this Website.
Without limiting your rights as a consumer under the laws of your country, these terms and conditions as well as all disputes or claims arising hereof and of using or shopping on the Website shall be governed by the Belgian laws.
We reserve the right to revise and amend these terms and conditions from time to time.
Your order will be subject to the policies and terms and conditions in force at the time when you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you). If we change these policies or these terms and conditions after you have placed your offer, but before we send you the order confirmation, we will notify you of this. If you do not inform us that you can accept these new policies or these terms and conditions within seven working days, we will cancel your offer and notify you by e-mail.